Key Responsibilities

• Provide technical support to users of the organization's IT systems, including hardware,software, and network issues via phone, email, and in-person.
• Diagnose and resolve IT problems in a timely and efficient manner
• Provide user training on the organization's IT systems
• Manage the organization's IT assets, including hardware, software, and licenses
• Stay up-to-date on the latest IT trends and technologies
• Work with vendors to procure and maintain IT equipment and services

Key Requirements

• 2+ years of experience in IT support
• Strong technical skills in hardware, software, and networking
• Excellent communication and interpersonal skills
• Ability to work independently and as part of a team
• Strong problem-solving skills
• Ability to work under pressure
  
  

Education