Job Summary

The Assistant Manager, HR Services is responsible for overseeing end-to-end payroll operations, including both in-house payroll processing and the management of outsourced payroll providers. This is an individual contributor role, working closely alongside another payroll team member to support accurate and timely payroll.

Key Responsibilities

Payroll Operations

• Oversee and manage monthly payroll processing across all entities, including in-house payroll for Singapore and Malaysia, and outsourced payroll operations for the UK, Ireland, the US, Indonesia, and Thailand, ensuring accuracy, compliance, and timely delivery.
• Review and validate payroll calculations, including salaries, overtime, commissions, bonuses, as well as statutory and voluntary deductions, to ensure accuracy and compliance with relevant regulations.
• Liaise with outsourced payroll providers to ensure service delivery aligns with established service level agreements (SLAs), regulatory requirements, and organisational standards.
• Collaborate with Finance to enhance payroll processes through improved general ledger (GL) reconciliation, process optimisation, and automation initiatives.
• Administer year-end payroll activities, including annual payroll reconciliation, tax reporting, statutory submissions, and employee tax documentation, ensuring compliance with regulatory requirements and internal policies

Compliance & Governance

• Ensure statutory and tax compliance across all applicable jurisdictions and regulatory bodies.
• Monitor regulatory changes and implement timely updates to payroll and benefits processes.
• Lead and support payroll and HR-related audit activities, including the preparation of documentation, review of internal controls, and coordination with stakeholders to facilitate internal and external audits.

Stakeholder Engagement

• Function as the primary contact for payroll escalations and complex queries across HR, Finance, and business units.
• Manage relationships with external payroll vendors and benefits providers.
• Communicate payroll policies, statutory updates, and operational changes to stakeholders clearly and proactively.

Systems & Process Improvement

• Identify and implement process improvements and automation opportunities to reduce manual effort and error risk.
• Support payroll system implementations, upgrades, or migrations.
• Maintain and update standard operating procedures on a regular basis.
• Evaluate and pilot AI and digital tools to automate repetitive payroll tasks such as data validation, reconciliation, and reporting.
• Stay current on emerging payroll and HR technology and recommend adoption where relevant

Reporting

• Manages Singapore statutory survey submissions for all entities within the Group.

HR Operations Backup

• Provide operational coverage for HR transactional activities — onboarding, employee lifecycle changes, and offboarding as and when required.

Key Requirements

• Degree in Human Resources, Accounting, Finance, or a related field. 
• At least 8 years of relevant payroll experience, including regional operations and outsourced vendor management.
• Strong knowledge of Singapore and Malaysia statutory payroll requirements
• Experience with payroll and HRIS systems such as Prosoft, SAP SuccessFactors, Workday, Oracle, or equivalent.
• Strong analytical and problem-solving skills with high attention to detail.
• Strong communication and interpersonal skills, with the ability to effectively engage and collaborate with stakeholders and team members across functions and geographies.
• Ability to manage confidential information with discretion

Education