Job Summary

Serves as the senior operational lead and designated backup to the Head of Facilities Operations (APAC), responsible for the day-to-day governance, reliability, and engineering integrity of critical data centre infrastructure across multiple APAC sites.

This role oversees all facilities engineering operations including mechanical, electrical, and plumbing (MEP) systems, precision cooling, power distribution, environmental controls, cleanroom and air quality management, and building management systems (BMS/EPMS), ensuring continuous uptime, SLA/KPI compliance, and operational excellence across the region.

Key Responsibilities

Operations Leadership

• Act as deputy to the Head of Facilities Operations and provide leadership across APAC sites.
• Ensure consistent operational standards, governance, and processes across the region.
• Maintain 24/7 operational readiness and support escalation management.

Facilities & Infrastructure Management

• Oversee critical MEP systems, including power, cooling, BMS/EPMS, and fire protection systems.
• Ensure continuous availability and reliability of data centre infrastructure.
• Support new site commissioning, expansions, and operational handovers.
• Drive improvements to infrastructure performance and reliability.

Operational Excellence

• Implement and maintain SOPs, playbooks, and maintenance standards.
• Ensure maintenance activities follow approved risk and change management processes.
• Promote a culture of safety, quality, and continuous improvement.

Performance & Reporting

• Monitor site performance, uptime, and service delivery metrics.
• Identify performance gaps and drive corrective actions.
• Prepare and present operational reports, dashboards, and management updates.
• Escalate operational risks and track remediation plans.

Maintenance & Asset Management

• Govern preventive and corrective maintenance programs across APAC.
• Reduce unplanned downtime through proactive maintenance and root cause analysis.
• Manage equipment lifecycle planning, maintenance records, and critical spares.
• Coordinate maintenance schedules with stakeholders and customers.

Incident & Risk Management

• Lead response and resolution for critical facilities incidents.
• Conduct root cause analysis and implement corrective and preventive actions.
• Ensure emergency response and business continuity procedures are maintained and tested.
• Drive initiatives to reduce recurring operational issues.

Vendor Management

• Manage facilities vendors, contractors, and service providers across APAC.
• Conduct vendor performance reviews and ensure contractual compliance.
• Oversee specialist maintenance, testing, and technical services.
• Ensure contractor safety and adherence to site procedures.

Stakeholder Management

• Act as the primary liaison between operations teams, project teams, customers, and leadership.
• Support cross-functional collaboration to resolve technical and operational issues.
• Communicate maintenance activities, incidents, and operational updates to stakeholders.
• Support operational planning, budgeting, and investment decisions.

Key Requirements

Academic Qualifications and Certifications:

• Bachelor's degree or equivalent in Electrical Engineering, Mechanical Engineering, Facilities Management, or a related engineering discipline
• Working knowledge of ISO 14644-1, ISO 27001, Uptime Institute Tier Standards, ITIL.
• CDCP (Certified Data Centre Professional), CDCE, or CDCEP — highly advantageous

Required Experience:

• Minimum 7–10 years of relevant experience in facilities operations, maintenance management, or critical environment operations, with at least 3 years in a senior or lead operations management role spanning multiple sites or countries.
• Demonstrated experience managing critical MEP infrastructure in live data center environments, including power systems (UPS, generators, HV/LV switchgear), precision cooling (CRAC/CRAH, chilled water, PAHU, desiccant dehumidification systems), BMS/EPMS, and fire suppression.
• Hands-on experience with cleanroom and controlled environment operations, including air quality management, ISO 14644-1 particle count testing interpretation, and environmental remediation planning.
• Proven track record managing Preventive and Corrective Maintenance programs, engineering change management, and Permit to Work (PTW) systems in a data center context.
• Demonstrated experience managing critical incident response, RCA facilitation, and CAPA implementation in high-availability, mission-critical environments.
• Experience overseeing multi-vendor facilities management contracts and specialist technical contractors across APAC.
• Exposure to data center commissioning, fit-out, and operational handover processes.
• In-depth knowledge of data centre infrastructure, power and cooling systems, and IT service management frameworks (e.g., ITIL, ISO 27001, or Uptime Institute standards).
• Exceptional customer service, communication, and relationship management abilities.
• Proficient in managing customer escalations professionally and thriving under pressure.
• Experience in managing SLAs, conducting service reviews, and producing operational reports.
• Experienced in managing multiple projects and priorities effectively across cross-functional teams in a deadline-driven environment.
• Demonstrated success in identifying growth opportunities, drive adoption, and deliver measurable outcomes for assigned accounts.
• Possess excellent interpersonal, written, and verbal communication skills; able to effectively present to both technical and executive-level audiences.
• Demonstrated ability to work in a fast-paced environment where continuous innovation is desired, and ambiguity is the norm

Education