Job Summary

Purpose:

• To collaborate directly with our Partner Vendor to design, develop, and validate automation use cases within our SAP environment. This role serves as a critical bridge between our internal operations and external expertise, accelerating the delivery of tangible automation solutions that enhance efficiency, accuracy, and scalability.
• To build and document critical SAP system process and functions, transforming disparate information sources into a single, searchable, and user-friendly Knowledge Base (KB).
• To collaborate with in-house SAP Team to automate user self services through IT tools such as SAP-BTP, ServiceNOW etc.

Key Objectives & Contribution:

• Use Case Development: Partner with the vendor to identify, document, and build high-impact automation opportunities within SAP processes
  • New entity set-up
  • Purchase Requisition FAL Update
  • Purchase Order FAL Update 
• Testing & Validation: Support the configuration, testing, and refinement of automated workflows to ensure they meet business requirements and perform reliably.
• Knowledge & Handoff: Document use cases and processes to enable smooth knowledge transfer to our internal teams for ongoing management and scaling.

Team/Organizational Impact:

• Accelerates Implementation: Adds dedicated bandwidth to rapidly prototype and deploy automated solutions, shortening the project timeline.
• Enhances Partnership: Strengthens collaboration with our vendor through a focused, day-to-day point of contact, ensuring alignment and clearer communication.
• Builds Internal Capability: Creates a foundation of documented use cases and processes that the team can leverage and expand upon after the internship concludes.

Key Responsibilities

RPA Development & Automation Engineering

• Take part in cutting-edge RPA projects, automating processes that will revolutionize how we operate.
• Analyze potential for automation, determining the technical feasibility of transforming business opportunities into efficient RPA solutions with senior engineer.
• Craft robust RPA workflows designed to enhance speed and precision, significantly improving business functions.
• Involve in dive deep into business requirements, not only to understand but also to shape RPA solutions that directly address and streamline our operations.
• Engage in comprehensive testing from start to finish, refine automation for optimal performance, and provide support that users can rely on.
• Develop thorough documentation that captures process designs and technical frameworks, ensuring clarity and continuity in our automation journey.
• Document automation solutions comprehensively by creating clear documentation that explain bot purposes, inputs/outputs, troubleshooting steps, and ownership.
• Play a crucial role in resolving complex technical issues, ensuring that our RPA solutions run smoothly and efficiently.
• Learn to compile comprehensive progress reports, contributing to the management and resolution of any project risks or issues. 
• Work with the vendor as a technical co-developer, ensuring automation solutions are well-documented and knowledge is captured during build phases.

Knowledge Base Development & Documentation

• Partner with the support/in-house SAP teams to gather, verify, and prioritize FAQ content for the KB.
• Consolidate and structure FAQs from various sources (teams, tickets, vendor notes) into a standardized, searchable format for the new Knowledge Base (KB) repository.
• Establish and implement a consistent taxonomy and tagging system for the KB to ensure information is easily discoverable and maintainable.

User Self-Service Initiatives 

• Translate repetitive user enquiries into opportunities for user self-service to review user guides and training snippets  
• Analyze support tickets to identify business processes as opportunities for user self-service through automation or low-code/no code application 

Education