Job Summary

• To support and oversee daily operations, ensuring smooth coordination between tenants, maintaining cleanliness and service standards and delivering a positive customer experience

Key Responsibilities

1. Operation Management

• Support and assist Food Street Executive in managing day-to-day food street activities.
• Ensure facilities (lighting, air-conditioning, equipment) are functioning properly.
• Conduct regular inspections of the food street.
• Monitor waste management and cleanliness practices.

2. Tenant Coordination 

• Act as the main point of contact for all food street’s tenants.
• Ensure tenants comply with food safety and operational standards.
• Assist tenants with operational issues or requests.
• Resolve conflicts or issues between tenants.

3. Customer Service

• Ensure a high level of customer satisfaction.
• Manage customer feedback and complaints effectively.

4. Financial Management

• Oversee stock ordering and inventory control to maintain optimal supply levels and minimize waste.
• Support Accounts department in collection of rents from tenants if require.

Key Requirements

1. Candidates must be based in Johor Bahru City Square Mall. 
2. Possess a minimum of Diploma qualification in Hospitality, Retailing and Property Management or equivalent.
3. 1 to 3 years’ experience in F&B, retail or similar capacity within a shopping centre or property leasing would be an added advantage.
4. Strong and good networking within the F&B industry.
5. Knowledge and understanding of the shopping mall industry and market knowledge of retail performance and trends.
6. A team player and able to work independently under minimum supervision.
7. Computer literate in Microsoft Office Application.
8. Ability to work shifts, weekends, and public holidays if required.