Job Summary

The role supports the daily operations in front office and resident service to ensure smooth operations and residents' satisfaction. 

Key Responsibilities

Administration duties: 

• Compile monthly miscellaneous charges such as newspapers, laundry, carparking etc.
• Prepare monthly report for resident’s birthday cake/gift.  

Apartments: 

• Raise job requests via FCS1 for defects reported by residents and staff.
• Conduct apartment site inspection during weekends, public holiday and after office hours. 

Front Office & Cashiering duties: 

• Perform check-in and check-out activities.
• Perform cashering duties which include but not limited to receive payment from residents, posting of payment transactions and miscellaneous charges in PMS.  
• Prepare relevant forms and keycards for arriving residents.

Residents’ Matters: 

• Assist with facilities bookings requests.
• Plan and executive monthly resident’s activity.   
• Assist with residents’ requests and complaints promptly.
• Provide residents’ with information on in-house facilities, services and special events as required. 

Others:

• Assist with adhoc assignments/projects assigned by Duty Managers and/or Guest Services Manager. 

Key Requirements

• At least 1 year experience in hotel / serviced apartments / customer service

Education