Job Summary
To serve as the first point of contact for visitors, shoppers, tenants, and stakeholders while providing administrative support to the Marketing Communications team. The role will also support Customer Service operations during manpower shortages, peak periods, and major mall events, ensuring smooth day-to-day operations and a positive customer experience.
Key Responsibilities
- Reception & Front Desk Management
• Manage the reception counter and welcome visitors, tenants, vendors, and contractors.
• Handle incoming calls, emails, courier deliveries, and general enquiries professionally and efficiently.
• Maintain visitor logs, meeting room bookings, and office reception areas.
• Assist with office administration and coordination of appointments and meetings.
• Ensure reception and waiting areas are presentable at all times. - Customer Service Support
• Provide relief support at the Customer Service Counter during staff leave, medical leave, peak trading periods, and special events.
• Attend to shoppers' enquiries, feedback, complaints, and requests in a professional and courteous manner.
• Assist with gift redemptions, membership enquiries, voucher sales, lost-and-found cases, and other customer service activities.
• Support the implementation of customer service initiatives and campaigns.
• Escalate customer issues to the relevant departments when necessary. - Marketing & Administrative Support
• Provide administrative support to the Marketing Communications team.
• Maintain departmental filing systems, contracts, invoices, and marketing records.
• Track marketing inventories, promotional premiums, vouchers, and campaign materials.
• Coordinate meetings and follow up on administrative matters.
• Undertake any other duties assigned by Management.
• Maintain tenant contact databases and promotional participation records.
• Support the dissemination of marketing materials, campaign information, and event notices to tenants.
Key Requirements
• Minimum SPM, STPM, Certificate or equivalent qualification.
• Fresh graduates are welcome to apply. Candidates with 1–2 years of experience in reception, customer service, retail, hospitality, administration, or shopping mall operations will have an added advantage.
• Pleasant personality with a strong customer service orientation.
• Able to communicate effectively in English and Bahasa Malaysia. Ability to converse in Mandarin will be an added advantage due to the mall's customer profile.
• Proficient in Microsoft Office applications (Word, Excel and Outlook).
• Able to multitask and work independently in a fast-paced environment.
• Willing to work on weekends, public holidays, and extended hours during events and promotional activities.
