Job Summary

The Great World City team is looking for suitably qualified individuals to join us as Customer Service member.

Key Responsibilities

• Brand ambassador of the mall, promoting Great Rewards loyalty program and related activities
• Manage and handle all customer service-related matters at Customer Service Counter
• Maintain high level of customer service standards
• Handle enquiries and feedback from shoppers and tenants
• Support Great Rewards and Marcomm team in facilitating voucher purchases, mall redemptions and other marketing initiatives as and when required
• Mall roving duties to assist shoppers, engage tenants and inspection of common areas/retail spaces/facilities
• Handle administrative duties and any other ad-hoc duties as assigned

Key Requirements

• Min. 1 year of working experience in similar capacity
• Customer-oriented with good communication and interpersonal skills
• Able to work in fast paced environment and has passion for service excellence
• Team player, high self initiative and attentive to details
• Proficient in MS Office Word, Excel and/or usage of CRM is advantageous
• Fluent in English
• Able to work on rotating shifts, including weekends and Public Holiday